Remote and hybrid work models have become commonplace. With this new workplace configuration, companies need better ways to keep their virtual teams in the loop. Unified communications (UC) platforms have emerged as viable tools. They can integrate various communication tools into one streamlined system, allowing employees to collaborate efficiently regardless of their work location.
Unified communications systems combine multiple channels, such as voice, video, and messaging, into a single interface. Gone are the days when employees juggled multiple disconnected apps to get through their day. UC offers an integrated approach that saves time, reduces confusion, and prevents messages from falling through the cracks.
The Positive Impacts and Benefits of Unified Communications
UC can positively impact internal communication and customer services. As inter-office correspondence becomes more efficient, an organization’s productivity can increase. Likewise, customer care teams can respond to concerns much faster.
Businesses can benefit by integrating UC platforms with business tools like customer relationship management (CRM) systems or project management software. This setup delivers real-time insights, speeds decision-making, and improves team coordination.
Some companies have leveled up their platforms using AI capabilities. One such innovator is Wildix, a global leader in unified communications as a service (UCaaS). Wildix’s next-generation platform, XBs, combines traditional UC tools with advanced AI features. This model delivers a more powerful solution for businesses.
Jason Uslan, global VP of sales at Wildix, believes AI is critical to enhancing communication systems. “AI is playing a critical role in helping businesses become more responsive and adaptive,” Uslan explains. “For example, with our platform, you get real-time transcription and automated meeting recaps. It is about making communication nudges easier but smarter.”
UC platforms often integrate voice, video, and messaging. This functionality is valuable for global businesses with language barriers and time zone differences. Real-time transcription and automated recaps help team members stay productive without the usual back-and-forth.
Streamlining Communications
With features like push-to-talk functionality, XBs allow retail employees to streamline communication and provide better service. As a result, it’s easier to keep a close eye on key business metrics like shrinkage reduction.
The efficiency gained from these systems is not limited to day-to-day tasks. As Uslan points out, Wildix’s AI capabilities extend to processes like hiring and onboarding to improve the employee experience. “Our platform enables a smoother, more connected onboarding process, even for remote hires, which is critical in today’s environment,” Uslan says.
The rise of AI and unified communications isn’t merely a trend. As more businesses adopt these technologies, they can reap new benefits. For example, AI-driven features like sentiment analysis give enterprises new insights into customer interactions. Meanwhile, real-time analytics can help managers make faster, more informed decisions.
Constantly improving platforms is key in UC to keeping up with clients’ needs. As technology keeps changing, businesses must change with it too in order to stay relevant. The real takeaway for businesses is this: unified communications are no longer optional but necessary.
Achieving Your Business Goals with a Unified Communications Platform
Are you managing a remote team? Trying to improve customer service? Do you seek ways to boost productivity? A UC platform can help you achieve goals in each of those scenarios.
The ability to work from anywhere while staying connected is a top priority. UC platforms support this new normal. They allow employees to transition between the home offices, company headquarters, and anywhere in between without missing a beat.
AI-powered solutions will likely become more central to businesses’ operations. As Uslan puts it, “The future of communications is here, and it’s more intelligent, more efficient, and more connected than ever before.”
